Events Archive - Agilis

Events: 17th October 2018

Description The Purpose of the ITIL foundation certificate in IT service management is to obtain knowledge of the ITIL terminology, structure and basic concepts and to comprehend the core principles of ITIL practices for Service Management. The ITIL Foundation certificate in IT service Management is intended to enable the holders of the certificate to apply the ITIL practices for services management independently. Syllabus Service management practice The Service lifecycle Generic concepts and definitions Key principles […]