Apollo 13 – An IT Service Management Case Experience
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Description With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have invested heavily in best practice frameworks such as ITIL®, yet are not achieving the hoped for value. In this simulation real life situations taken from the Apollo 13 mission are experienced. You will work in a team, playing the roles of the Mission Control Center in Houston. Your mission: bring the crippled spacecraft and its crew […]