ITIL Intermediate ST
DescriptionThe ITIL Intermediate Certificate in service transition forms part of a lifecycle series of intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL service management expert qualification. It will give candidates a deep level of understanding of service transition processes and roles.
SyllabusModule 1: Understanding the importance of service management as a practice Module 2: Lead discussions on service transition Module 3: Understand service transition principles and processes Module 4: Carry out common service transition activities Module 5: Organise service transition effectively Module 6: Recognise service transition functions and technology-related activities Module 7: Understand how to implement service transitions Module 8: Understand and analyse challenges, critical success factors and risks related to service transition
Learning OutcomesOn completion of this course, participants with a foundation-level knowledge of IT Service Management will be able to apply good practice in processes pertaining to the Service Transition lifecycle phase.
Participants and RequirementsAttendees Individuals who may find this course of interest include IT professionals working within or about to enter a Service transition environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualifications in IT Service Management.
CertificateITIL Intermediate Certificate in Service Transition
Course Duration3 days