Performance Management Best Practice in Multi-Cultural Environments - Agilis

Performance Management Best Practice in Multi-Cultural Environments


A properly designed effective performance management process will require a range of techniques including agreeing objectives, reviewing and monitoring performance, giving feedback, coaching, training and development, reward and appraisal itself. This course will demonstrate how these techniques link to the role of HR and the role of the line-manager facing employees who have different cultural backgrounds. During the course participants will be introduced to performance management schemes and how these are introduced to all employees. Skills managers and supervisors need to be effective in performance management, implementing and working with performance appraisal in a multi-cultural environment, as well as maintaining and sustaining good performance by all their employees.


Day 1: Introduction to Performance Management

  • Context for performance management
  • Principles of effective performance management
  • The role of HR within performance management
  • The use of competencies in Performance Management
  • Addressing the performance gap

Day 2: Starting Well: Objectives and Feedback

  • Agreeing objectives
  • Quantitative and Qualitative objectives
  • SMART Objectives
  • Working with cultural differences
  • Providing feedback

Day 3: Relationships and Coaching

  • Empowerment in practice
  • Handling disciplinary issues and dealing with complaints
  • Empathy in cultural differences
  • Absenteeism and sickness problems
  • Key ways of improving attendance

Day 4: Finishing Well: Making Appraisal a Motivating Experience

  • Performance Appraisal
  • Monthly/Quarterly/Annual Reviews
  • Agreeing the evaluation
  • The links to reward & merit pay
  • Personal Development

Day 5: Advanced Performance Management

  • Emotional Intelligence
  • Integrated strategic performance management
  • Internal and external reporting frameworks
  • Balanced scorecard techniques

Learning Outcomes

The key learning competencies emphasized for this course focus around successful implementation of performance management across different layers of an organisation, such as:
  • How to make an effective performance appraisal
  • Understanding employees’ cultural backgrounds when appraising performance
  • Recognising hte necessity of planning to achieve specific objectives
  • Working with employees’ strengths and weaknesses
  • Achieving corporate objectives through individual employees’ objectives
  • Accepting cultural differences in achieving objectives
  • Using other management tools to plan, manage and control employees’ performance

Participants and Requirements

This course benefits line managers, team leaders, supervisors responsible for the use and application of performance management and appraisal techniques. Also suitable for human resources, employee relations or personnel staff and training officers.


Attendance Certificate

Course Duration

1 day